Privacy Policy

1. Overview & Data Controller

bet191 acts as the data controller for all personal information collected through the bet191 platform. As data controller, bet191 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data privacy laws and regulations.

bet191 operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As part of our licensing obligations, we are required to collect and verify certain personal information from all registered players. This is not optional — it is a legal requirement that helps protect both players and the integrity of the platform.

We take your privacy seriously. bet191 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any sharing of your data is strictly limited to what is necessary to operate the platform, comply with legal obligations, and provide you with a safe and enjoyable gaming experience.

2. Personal Data We Collect

bet191 collects the following categories of personal information from players:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (e.g., responsible gaming assessments).

3. How We Collect Your Data

bet191 collects personal information through the following means:

• Direct interactions: Information you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and gaming data collected automatically when you access and use the bet191 platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public records or databases where permitted by applicable law, used for identity verification or fraud prevention purposes.

4. Purpose & Legal Basis for Processing

bet191 processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account registration and management: To create and maintain your bet191 account, verify your identity, and provide access to the platform. (Legal basis: contractual necessity)
• Payment processing: To process deposits, withdrawals, and refunds through your chosen payment method. (Legal basis: contractual necessity)
• Regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws. (Legal basis: legal obligation)
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal conduct on the platform. (Legal basis: legitimate interest)
• Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling. (Legal basis: legal obligation and legitimate interest)
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services. (Legal basis: contractual necessity)
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent. (Legal basis: consent — you may withdraw at any time)
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the bet191 platform. (Legal basis: legitimate interest)

5. Sharing & Disclosure of Your Data

bet191 does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment service providers: GCash, PayMaya (Maya), and banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify player identities and screen for financial crime risks.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology vendors who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and consultants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third parties with whom bet191 shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specified purpose and in accordance with our instructions.

bet191 does not transfer personal data outside the Philippines except where necessary to provide the services described in this Policy and where appropriate safeguards are in place in accordance with the Data Privacy Act of 2012.

6. Cookies & Tracking Technologies

bet191 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and collect analytical data. The following types of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytical cookies: Used to collect aggregated, anonymized data about how players use the bet191 platform, helping us identify areas for improvement. No personally identifiable information is included in analytical reports.
• Preference cookies: Used to remember your language preferences, display settings, and other customizations.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns, where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the bet191 platform. For more information on managing cookies, refer to your browser's help documentation.

7. Data Retention

bet191 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine AML laws.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines.
• Gaming history: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for two (2) years from the date of the last communication, unless a longer retention period is required for ongoing dispute resolution.
• Marketing data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

8. Data Security

bet191 implements industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the bet191 platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorized bet191 personnel can access personal data, on a need-to-know basis.
• Comprehensive employee training on data privacy and security obligations.

While bet191 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet191 will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Data Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal information held by bet191:

• Right to Access: You have the right to request a copy of the personal information bet191 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact the bet191 Data Privacy Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Minors & Age Restriction

The bet191 platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations governing online gaming in the Philippines. bet191 does not knowingly collect personal information from individuals under the age of 21.

If bet191 becomes aware that a player under the age of 21 has registered an account or provided personal information, we will immediately suspend the account, delete the personal data, and forfeit any associated balances in accordance with our Terms & Conditions. If you believe a minor has registered on the bet191 platform, please contact our support team immediately.

11. Changes to This Privacy Policy

bet191 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the bet191 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

12. Contact & Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or bet191's data processing practices, or if you wish to exercise any of your data privacy rights, please contact our Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.